It may be a five-star rated facility, but it doesn’t make the grade as far as I’m concerned.
Yesterday, I had to get my dad up and to the bathroom on my own, because I couldn’t find an aide with a search warrant. When I complained to the nurse, she looked lost, but finally showed up a few minutes later to help me raise him back up in the bed.…which I had to put him back in. I have also been telling her that his stomach has hurt for three days, he is barely eating, and she could not find any nurse notes to support this.
This is unacceptable. He is in the facility because in my care, he lost his balance and fell, breaking four ribs. What if he had fallen again while I was doing THEIR job?? When my favorite aide and nurse are on duty, I never have to worry about the level of care Dad is getting. This is only part of the problem with this facility. Being understaffed is a problem everywhere, but if you give a damn, things still get done adequately. I don’t want adequate care for my dad, I want excellent care!
The other problem is no customer service. When we first entered the facility, it was by transport from the hospital. No one came to the room to help get Dad settled in or explain how anything worked for almost an hour. I don’t know if you recall from my post back then, but I went home and cried all night, thinking I’d picked a horrible place for my dad to go. Since my brother and I have been touring other facilities, we now know how its normally done, and this place is just not managed properly. There is no one person to speak to that gives you the lowdown on what’s offered, or the price per day, or services. We have had to ask each person working with my dad individually, I’ve never met the DON, or the marketing person (if they even have one) and all of this while trying to fight Medicare and get assistance from the VA.
Is it any wonder I have to knock myself out to sleep every night? I don’t know if I can trust them to take care of my dad once he is released from rehab, because the skilled nursing hall is even more understaffed. If Medicare keeps denying his stay, we will have to go to private pay, and at a grade I’m giving the facility at a C, I don’t know if it’s worth 5,500.00 per month!
On the other hand, his PT, OT, and speech therapy have been pretty good. He was able to stand up and pivot into the wheelchair, use the grab bar in the bathroom to assist me as I lowered him onto the toilet, stand as he was being cleaned up, roll himself around with his feet in the wheelchair, and walk on the walker (assisted) down the hall a few feet. He uses his feet and the hand rail to guide himself along the floor, and the speech therapist has him using his communication board more to ask for what he needs. So I guess the therapy department deserves a B at least. Please pray with me that Medicare and the VA come through so I can get my dad into a better facility. We are supposed to go tour one today that is a VA rated or approved or something like that.
I have my list of to-do’s like I have for the last 5 days, one being to alert the VA to his current status, find out if we need to reschedule his hearing aid fitting because I don’t know how we get him there, tour the new facilities, go visit and find out if they called for a doctor visit like I asked them to, and more. It’s going to be a busy Monday! Yall have a good day and I’ll keep you posted on our journey.